Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group’s flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; and Flygresor.se, Sweden’s leading flight comparison site. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

Profile Summary

The main responsibility of the Order Reconciliation Team Lead is to ensure quality and timely results in accordance with the department’s KPIs, through the teams they manage. To achieve the targets set by the department, the Team Lead must inspire and motivate team members,establish high-performance standards, acknowledge and validate team members' efforts and contributions, and ensure efficient interaction among team members. It is also important to ensure a trusting and respectful work environment.

A successful Team lead needs to lead in alignment with company values, distribute information to all layers and steer the team into the right direction. The role will be responsible for ensuring the smooth daily operations of the team.

This role requires a person with advanced knowledge of designated workflows and the ability to communicate effectively with team members and managers.

Job Responsibilities

Ensure the team’s effective operation

• Design team members daily schedule (assigned task,working hours, etc)

• Keep the team focused and on track

• Provide guidance to the team based on management direction

Provide team leadership and coaching

• Create an environment based on trust, open communication, creative thinking, and cohesive team effort

• Lead by setting a good example

• Support team members on their daily tasks and ensure they have the necessary training to effectively participate in the team

• Facilitate problem solving and collaboration

• Intervene when necessary to help the team in resolving issues

• Evaluate team members in terms of performance, creativity, strengths, weaknesses, attitude and provide feedback to agents

• Discuss and set personal targets with each team member

• Support the personal development of team members

• Run yearly appraisals with the team members

Interact with Manager

• Discuss and/or escalate issues which cannot be resolved by the team

• Provide status reporting of team activities according to the program plan or schedule

• Assess feedback received from colleagues and forward to managers

• Work with manager to obtain necessary resources or equipment to support the team’s needs

• Constantly improve and automate procedures and processes with manager

• Keep Manager informed of tasks accomplishment, issues, and status

Job Requirements

• 8-10 years of experience in Accounting Reconciliation in travel domain is preferred

• 2 plus years of strong Leadership experience

• Bachelor’s degree in Accounting, Finance or relevant

• Identify automation opportunities to minimize manual data matching and transition the team toward exception-based reconciliation.

• Support internal and external audits by providing clean, well-documented reconciliation data and evidence.

• Excellent written and verbal communication skills in English

• Experience in coaching, training or/and people management will be considered as a plus

• Experience working with deadlines

• Experience in analyzing data and producing reports

• Excellent knowledge of Department tools & Systems

• Self-driven, proactive and results oriented

Nice to have

• Previous experience with ERPs, preferably Microsoft Dynamics 365

• Knowledge of GDSs (Amadeus, Sabre, Travelport)

• Previous experience in the Travel Industry

Ready to take off from day #1

Thorough On Boarding Process

We are building a stellar onboarding adventure just for you, spanning your first 120 days, including access to learning resources, Q&A sessions with our CEO and a buddy program.

Competitive Benefits

We pay fairly and align compensation with your role's impact on the company. Referral bonus, pension and insurances are also applicable, with some variations across our locations.

Wellbeing & Community

In order to be the best version of you every day, you need an environment that provides for your wellbeing. From breakfast & good coffee to start your day to healthcare, employee assistance plans and team bonding events we've got you covered!

Opportunities for Development

You will find extensive learning opportunities, team training and workshops connected to your role as well as guidance from renown leaders, all provided in a fast pace environment with flat hierarchies.

Hybrid Work

We want you to enjoy the best of all worlds and we know that doesn't always mean working at the office. We have a hybrid policy, including working from anywhere 2 weeks every year.

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.