Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

We’re looking for a proactive, relationship-driven Airline Integrations & Partner Success Manager (CS) to join our team and help strengthen key business relationships with strategic partners, including airlines and travel technology providers. You will play a critical role in connecting Customer Service operations with external partners by managing integration projects, supporting strategic collaborations, and driving continuous operational improvements.

This is a high-visibility role that combines strategy and execution. You will work cross-functionally with internal teams and external partners to align business goals, improve operational efficiency, and deliver value to both customers and the business. The role also includes leading and developing a team, providing guidance, setting priorities, and fostering strong collaboration and performance across the function.

The ideal candidate is a strong relationship builder with experience managing complex partnerships, leading cross-functional initiatives, and driving operational excellence in a fast-paced environment.

A successful Airline Integrations & Partner Success Manager (CS) acts in alignment with company strategy and values, ensuring effective communication and collaboration across teams and stakeholders.

This position reports to the Associate Director – CS Strategic Partnerships and is based in Athens.

Responsibilities:

Operational Excellence & Partner Management:

• Serve as the Customer Service representative for establishing and maintaining strategic partnerships with airlines and travel technology partners.

• Act as the primary Customer Service stakeholder for API and system integrations, ensuring alignment between operational, technical, and business teams throughout all project phases.

• Drive cross-functional collaboration with commercial, sales, and operational teams to support integration planning, prioritization, and scalable solutions.

• Support a positive company image through the timely resolution of partner issues and escalations.

• Lead initiatives to improve post-launch operational performance, automation, and service quality, driving measurable business impact and KPI improvements.

• Handle internal and external escalations, complaints, and operational inquiries related to partner integrations, ensuring timely and accurate resolution.

• Represent Customer Service in meetings with external partners, preparing presentations, operational updates, and performance reviews as needed.

• Drive continuous improvement initiatives focused on scalability, operational efficiency, and customer experience.

• Build and maintain strong long-term relationships with strategic external stakeholders and identify opportunities for collaboration and optimization.

Leadership & People Management

• Provide clear performance expectations, priorities, and development goals for direct reports.

• Mentor, coach, and support Managers and Specialists to maximize performance and encourage professional growth.

• Support the team in executing daily operations and performance-driven initiatives.

• Conduct regular performance reviews and provide ongoing feedback and development support.

• Organize and facilitate internal and external workshops and knowledge-sharing sessions.

• Foster a collaborative, high-performing team environment aligned with company objectives and partner success.

Strategy & Reporting

• Leverage operational and performance data to support strategic decisions and optimize partner collaboration.

• Identify opportunities for process improvements, automation, and operational scalability.

• Analyze reports and trends to generate actionable insights and support continuous improvement initiatives.

• Implement corrective actions when necessary to improve partner or customer experience.

• Lead knowledge-sharing initiatives to strengthen operational expertise and reduce dependency risks.

• Contribute to the development and execution of broader partnership strategies in collaboration with senior leadership.

• Translate complex operational data into clear business recommendations for both internal and external stakeholders.

Requirements

• 3+ years of experience in the travel, airline, technology, customer service, or partnership management industry

• Previous experience leading or managing teams, ideally for 1–2 years or more

• Bachelor &/or Master’s degree in Business Administration, Economics, Marketing & Communications, or any other related field.

• Excellent verbal and written English communication skills, with the ability to influence stakeholders at different levels.

• Strong working knowledge of Microsoft Excel, PowerPoint, and Word or equivalent collaboration and productivity tools.

• Strong communication and problem-solving skills, with the ability to build trust and navigate complex situations effectively.

• Strong stakeholder management skills, including experience working with senior external partners or enterprise clients.

• Demonstrated ability to lead, engage, and mentor multicultural teams effectively.

• Experience working with KPIs, performance analysis, and continuous improvement initiatives.

• Ability to act proactively, take initiative, and thrive in a fast-paced, dynamic environment.

• High level of responsibility, integrity, and adaptability in an international and evolving business environment.

• Experience with API integrations, travel technology platforms, or airline distribution systems is considered an advantage (e.g., Amadeus NDC-X, Travelfusion etc.)

• Familiarity with partner performance frameworks, SLAs, and service optimization initiatives is a plus.

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid.

• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.

• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.

• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Megaro Mousikis Metro station.

• We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games.

• We also like to schedule company/department/team activities and events outside the office space!

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.