Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

The role of the Payouts Team Lead is to ensure qualitative results in a timely manner, in accordance with the targets and SLAs set. To do that, Team Leader should be able to motivate and inspire the team members, set high standards, monitor the progress of them and above all, interact with the team on a daily basis and create an environment of open trust and communication.

It is essential that a successful Team Lead will lead in alignment with the company’s strategy and values, make sure that information will be spread out to all necessary layers and steer the team to the right direction.

This position reports to the Payouts Manager and is based in Athens.

Responsibilities:

• Create an environment based on trust, open communication, creative thinking, and cohesive team effort

• Support team members on their work and ensure they have the necessary training to effectively participate in the team

• Participate in the daily tasks on a scheduled rotation and ensure you stay up-to-date with the new processes and routines

• Intervene when necessary to help the team in resolving issues

• Monitor the assigned queues and SLA compliance

• Follow up on team members' daily/monthly schedule (working hours, assigned tasks, etc) and ensure efficiency

• Evaluate team/individuals in terms of performance, quality, creativity, strengths, weaknesses, behavior, attitude and provide feedback to them

• Support their personal development/career path

• Recognize and celebrate both team and team member accomplishments/exceptional performance

• Constantly improve and automate operating procedures and processes with managers

• Analyze reports
  

Requirements

• At least 2 years of people leader experience, preferably in the Airline/Travel Industry

• Excellent written and verbal communication skills in English

• Experience working with KPIs and deadlines

• Out of the box thinking - Playing to win attitude

• Computer skills including advanced Excel

• Used to working in a highly dynamic environment with high complexity

• Structured and organized. Knows how to prioritize high impact and value-adding activities

• Self-driven, eager to deliver high impact initiatives

Role Competencies

• People management skills

• Strong communication skills

• Organizational and time-management skills

• Ability to self-motivate and take initiatives

• Emotional intelligence, Empathy & Patience

• Analytical and data-driven thinking

• Attention to detail

• Ability to manage change and work under pressure

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Standard working schedule Monday - Friday (morning shifts)

• Competitive salary combined with customized incentives’ program

• Extensive training providing GDS Certification (Amadeus, Sabre etc)

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid

• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need

• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.

• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Megaro Mousikis Metro station

• We have a relaxed & fun work environment where you can enjoy free breakfast, coffee/tea, play ping pong or video games and enjoy various discounts

• We also like to schedule company/department/team activities and events outside the office space!

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.