Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

The Role

The Customer Services department within ETG strives to continuously improve customer experience by driving changes through automation, processes and quality improvements. We are looking for an inquisitive Data Analyst who will play a key role in enabling data and insights to key stakeholders which will enable them to support that mission.

You have had good experiences in dealing with data and providing business reporting. Experiences in using BI tools (such as Tableau / Qlik / Data Studio / Power BI) SQL skills will be very handy. You are comfortable in working with complex and multidimensional data as well as communicating around that. The role will be based in Mumbai and you will have stakeholders across the global Customer Services organization.

In the role of Data Analyst, you will report to the Manager – Data & Reporting.

Responsibilities

• Support in reporting customer services performance and KPI reports

• Collate and maintain productivity dashboards for multiple departments to track performances on day/week/month level.

• Create and maintain dashboards of key areas related to customer services to enable insights and showcase operational performance

• Enabling data for multiple departments based on the requirements using SQL.

• Coordination with multiple stakeholders to deal with Data requests

Requirements

• Minimum 2 years of experience of writing and modifying the SQL queries.

• 3-5 years of experience in reporting background from a similar reporting role.

• Good knowledge of Excel/Google Sheet/Data Studio using databases to help maintain dashboards.

• Strong knowledge of SQL & using databases to help develop insights

• Ability to deal with larger data sets.

• Good to have experience on QlikView / Qlik Sense.

• Experience on Power BI / Tableau will be an advantage.

• Well versed with excel formulas like if / Ifs / Pivot table / Sumif / Sum ifs / Vlookup plus match etc.

• Experience from BPO industries will be an advantage.

• Self driven and eager to make a difference

• Have agility and thrives to work in a fast paced and dynamic environment

• A good communicator who creates awareness