Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 650 employees working from the center of Athens for the rest of the world.

The Role

B2B Payments is a value stream at Etraveli Group’s FinTech division, dedicated to strengthening the company’s competitive edge by optimizing the business value derived from outbound payments to airlines.

The B2B Payments Ecosystem team sources and manages payments services that enable B2B Payment product capabilities through optimized, automated, and real-time payouts — all at the scale demanded by a global leader in air travel distribution.

The Ecosystem Operations Specialist is responsible for supporting the onboarding, ongoing operation, and administrative maintenance of sourced services to ensure they reliably meet expectations.

Moreover, the team is responsible for processes that secure compliance with contractual agreements, the monitoring of partner performance, and the maintenance of updated documentation. Additionally, the Operations Specialist supports business case validation and fosters relationship development through effective communication. 

Responsibilities

• Produce and maintain partner activity and performance reports, perform basic calculations and reconciliations, and provide internal and external reporting to validate contractual and operational requirements.

• Ensure that compliance, contractual, and operational documentation is complete, current, and properly stored in accordance with internal and external requirements.

• Support the onboarding process for new partners and ensure a seamless introduction of their products.

• Act as the relationship counterpart to the partners' account manager to maintain a healthy relationship and manage ongoing operational issues.

• Contribute to the generation of insights that provide actionable recommendations to support ad-hoc business cases and decision-making.

• Track, coordinate, and follow up on operational issues to ensure timely resolution with internal teams.

• Maintain accurate partner relationship records, including contract references, contact information, and notification settings.

• Serve as the internal subject matter expert on each partner’s process, reporting, data definitions, and administration systems to ensure smooth interoperability with internal operations.

Requirements

• Degree in Business, Management, Economics, Finance, or other relevant field.

• 1-3 years work experience in an operational, coordination, or support role within a technology-driven company, preferably involving external partners, vendors, or platforms.

• Experience working with data to support decision-making, reporting, or performance monitoring.

• Confident in written and verbal communication in English, particularly in a business context and when interacting with external stakeholders.

• Good working knowledge of Excel or Google Sheets for data handling, calculations, and reporting.

• Familiarity with BI tools (e.g., Power BI, Tableau, Qlik) for business reporting and data extraction is an advantage.

• Experience managing task timelines, coordinating across functions, or supporting implementation processes.

• Well-organized and detail-oriented, with a strong focus on keeping processes moving efficiently.

• Capacity to work independently and as a team member with minimal supervision.

• High level of responsibility & integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes.

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid

• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.

• Monthly ticket restaurant card - to spend in one of the thousands of affiliated restaurants, cafes, stores or supermarkets across Greece.

• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.

• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.

• We also like to schedule company/department/team activities and events outside the office space!

• We have a relaxed & fun work environment where you can enjoy free breakfast coffee/tea, playing ping pong or video games.

Why Join Us?
You’ll work on a core product that shapes the travel experience of millions of users worldwide, in a dynamic and evolving industry. You'll work with a passionate team dedicated to excellence, be a key player in shaping our flight content strategy, influence partners, and grow in a supportive environment that values innovation. If you're ready to elevate your career and make a real difference in the world of travel, apply now and become a vital part of our mission to be the best in the business!

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.