Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as Booking.com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product, PRECISION, a risk management solution, Sweden’s leading flight comparison site Flygresor.se, Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, and Wenrix, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

About the Role

As a Customer Service Agent (Travel Agent), you act as the vital link between us and our customers. The work is focuses on problem-solving in a technical environment. You will work in several parallel systems to assist our customers over the phone.

Your main responsibilities:

• Handle inbound calls regarding, for example, rebookings, cancelled flights, baggage inquiries, and name changes.

• Navigate complex booking systems and ensure the customer’s trip is handled correctly.

• Deliver high-quality service and handle customer requests professionally.

• Report technical issues and customer feedback within the organization.

Paid Training and Working Hours: To ensure you feel confident in your role, your employment begins with an eight-week paid training program. During this time, you will learn our systems and workflows from scratch alongside a dedicated trainer. No previous experience is required, but it is crucial that you can attend on-site throughout the entire training period.

We work office hours, 08:00–17:00 on weekdays. You are always off on weekends and public holidays.

Who are we looking for?

We place great emphasis on your personal qualities. To thrive with us, you are self-confident, flexible, and enjoy a role that requires both social and technical competence. Since we work towards clear goals, you are motivated by tracking your own performance and development.

We are looking for someone who:

• Has excellent proficiency in Finnish and English, both spoken and written.

• Has strong computer literacy and learns new systems quickly.

• Has a positive attitude and a strong service-oriented mindset.

It is advantageous if you have:

• Proficiency in Swedish, Danish, or Norwegian.

• Previous experience in customer service, preferably over the phone.

• Knowledge of booking systems such as Sabre or Amadeus.

• Relevant education within travel/tourism.

Our Offer

Working with us means being part of a large, international company with the ambition to continue growing. We offer a workplace with multiple development opportunities and colleagues who support one another.

Our benefits include:

• Hybrid work: Opportunity to work from home up to 2 days a week (after completed probationary period).

• Opportunity for monthly and quarterly bonuses, in addition to a fixed monthly salary.

• Generous wellness allowance (friskvårdsbidrag).

• Occupational pension with personal counseling and comprehensive insurance.

• Breakfast buffet every morning at the office.

Practical Information

Start date: During March - date is to be decided. Location: Uppsala (Central) Scope: Full-time

We look forward to receiving your application!

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.