Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay with the Athens office being one of the largest, hosting around 670 employees working from the center of Athens for the rest of the world.

The Role

Are you passionate about solving technical problems and supporting users in a fast-paced environment?

Join us and start today as an IT Engineer in the IT Office Operations team. The IT Engineer is responsible for providing technical support and ensuring the smooth operation of IT systems and equipment across the organization. This role involves user administration, troubleshooting hardware and software issues, managing IT assets, and maintaining office and meeting room technology equipment.

Responsibilities

• User setup and administration

• Troubleshoot and resolve software or hardware issues

• Provide to end users first level support and training, at group level

• Monitor requests on our ticketing system (Jira) and resolve in a timely manner

• Update and maintain documentation of IT processes and procedures

• Set up and maintain all office IT equipment (computers, printers, scanners and mobile devices both Android and iOS)

• Keep meeting room equipment (PC, TV, camera, microphone & other equipment) functional at all times

• Manage IT asset equipment

Requirements

• Bachelor Degree in Computer Science or Similar

• Up to 4 year of related experience in Technical Support, IT administration or equivalent role

• Hands-on experience with Windows/Linux/Mac OS environments

• Familiarity with Active Directory, DNS, DHCP

• Familiarity with G Suite administration

• MS Office knowledge

• Basic networking skills

• Strong problem-solving skills

• Customer-oriented and patient

• Punctual, committed, and willing to learn

• Very good command of English language

Awesome, but not necessary

• CCNA knowledge

• Working knowledge in a deployment tool (like OCS Inventory / Microsoft SCCM / ConnectWise automate, Jamf Pro etc)

• Basic knowledge in an endpoint security solution (like SentinelOne, Sophos, Avast etc)

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid

• Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.

• Monthly ticket restaurant card - to spend in one of the thousands of affiliated restaurants, cafes, stores or supermarkets across Greece.

• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.

• Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.

• We also like to schedule company/department/team activities and events outside the office space!

• We have a relaxed & fun work environment where you can enjoy free breakfast coffee/tea, playing ping pong or video games.

Why Join Us?
You’ll work on a core product that shapes the travel experience of millions of users worldwide, in a dynamic and evolving industry. You'll work with a passionate team dedicated to excellence, be a key player in shaping our flight content strategy, influence partners, and grow in a supportive environment that values innovation. If you're ready to elevate your career and make a real difference in the world of travel, apply now and become a vital part of our mission to be the best in the business!

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.